Mastering CX: Best Practices for the Insurance Industry

Are your customers truly content with the service they’re receiving? When was the last time you asked them for feedback?
Join Cris Schulz, Director of Business Development at ClearlyRated, and delve into CX best practices and insights to elevate your customer experience game.
Drawing from proprietary data into satisfaction drivers for insurance firms and Net Promoter® Score (NPS) benchmarks, this session is a must-attend for insurance providers looking to unlock the full potential of their client relationships. Don’t miss this opportunity to learn CX best practices to drive exceptional customer experiences and business growth.
What you’ll learn:
- The latest insurance industry NPS® benchmarks
- Highlights from ClearlyRated’s proprietary research into what drives satisfaction for insurance buyers
- The connection between client and internal employee experience and business growth for insurance firms
Presenter

Cris Schulz, Director of Business Development
With 25 years’ experience in sales and marketing for B2B companies, Cris brings a pragmatic approach to ClearlyRated’s industry-leading research for insurance companies. As a former President of the American Marketing Association’s Oregon chapter, Cris is adept at translating research trends into sales and marketing techniques that help insurance companies outgrow their competitors. Backed by data from more than 7 million verified ratings and two decades of B2B industry research into what drives client satisfaction, Cris’ sessions are fact-based and high energy, with tangible steps to immediately impact the firms she works with.